Frequently Asked Questions

If you can’t find the answer you’re looking for, please reach us at momentsbymr@outlook.com and we’ll be happy to help!

Products – FAQ (Phones & Bloom Bar)

Video & Audio Guestbook Phones

How do the phones work?

Guests leave personal voice or video messages using the phone. A custom welcome message guides them, and after your event, we provide a downloadable link with all recordings.

Can the booth be styled to match my event?

Yes! We offer florals, signage, lighting, and more to complement your theme.

How do I create a custom welcome message?

We help craft a personalised message before your event that plays for your guests when they use the booth.

Can I hire the booth on its own?

Yes! The booth can be hired independently or as part of a package.

Is the phone booth easy to use?

Absolutely! Guests simply pick up the phone, follow the prompts, and leave a message. Our team ensures everything runs smoothly.

Bloom Bar

What is the Bloom Bar?

An interactive floral experience where guests create their own bouquets from curated fresh flowers — a memorable, hands-on addition to your event.

Can the Bloom Bar be styled to match my event?

Yes! We can tailor the table, flowers, vases, and surrounding décor to fit your theme.

Do guests take their bouquets home?

Yes! Every guest can take home a bouquet they’ve made.

Do you provide instructions for guests?

Yes! Clear signage and guidance are provided, and our team is on hand to help if needed.

Add-Ons – FAQ

Can I mix and match add-ons?

Yes! Add-ons can be combined with phones, the Bloom Bar, or packages to suit your event vision.

What is included in each add-on?

Each add-on comes styled and ready for use — e.g., neon signs, floral pieces, plinths, arches, or acrylic signs. Full details are provided at booking.

Do add-ons require setup?

No worries! Setup and pack-down are included for all add-ons.

Can I request something not listed?

Absolutely! Send us an email or submit an enquiry with your inspiration — we love creating bespoke touches for your event.

Are add-ons suitable for all event types?

Yes! We tailor styling to weddings, engagements, birthdays, and milestone celebrations.

Packages – FAQ

What’s the difference between Essentials and Signature packages?

• Essentials: Includes your chosen phone + booth + acrylic signage.
• Signature: Everything in Essentials, plus curated florals for a more styled, memorable setup.

Can packages be customised?

Yes! Packages are flexible. You can choose your phone, include the Bloom Bar, and add other styling elements or add-ons.

Do packages include delivery and setup?

Yes! All packages include delivery, setup, and pack-down within your hire duration.

Can I change my package after booking?

Yes! Additional styling or add-ons can be added depending on availability.

How far in advance should I book?

We recommend booking early, especially during peak seasons, to secure your preferred date. Last-minute bookings may be possible — just reach out.

Do you charge for travel?

Yes! For events more than 30km from our base, a travel fee of $1.50 per kilometre applies. This covers transportation and setup time, ensuring your event runs smoothly no matter the location.

Your Story Deserves to Be Remembered

Let’s Create Unforgettable Moments

Ready to capture heartfelt messages and real memories from your special day? Get in touch with Moments by M.R and let us help you preserve moments you’ll treasure forever.